2

2

WS
12
12

1

2

3

4

5

Contact Point : Pre-sales Support
Contact : Unknown User 1
Query : I want to know about the Pricing Details of the CRM Software.

Accept

Reject

Contact Point : Pre-sales Support
Contact : Unknown User 1
Query : I want to know about the Pricing Details of the CRM Software.

Accept

Reject

Contact Point : Pre-sales Support
Contact : Unknown User 1
Query : I want to know about the Pricing Details of the CRM Software.

Accept

Reject

Contact Point : Pre-sales Support
Contact : Unknown User 1
Query : I want to know about the Pricing Details of the CRM Software.

Accept

Reject

Contact Point : Pre-sales Support
Contact : Unknown User 1
Query : I want to know about the Pricing Details of the CRM Software.

Accept

Reject

5+

5+

10+

Adam Garrett

Do not distrub

Settings

Add Skills

Skills / Add

Name

Description

Channel

Wrap up duration

Wrap up code

Advanced

Call routing strategy

Queue music

Call recording

Allow users to pick calls from the queue

Route contact (voice/chat)

Queue position

Progress announcement

Duration (Minutes)

Auto available after login

Auto answer contacts

State after contact

Service level

Abandonment Rate (%)

ASA (mins)

TSF (%)

Route to previous user support

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