Queue
Sales Support
12
Waiting
03:45
Longest
16
Handled
2
Abandoned
03:15
Handled (S)
00:45
Abandoned (S)
45
Available
12
Staffed
05
On call
Announcements
×-
July 3, 10.00 AM
From : John Doe
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
-
July 3, 11.00 AM
From : John Doe
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
-
July 2, 11.00 PM
From : John Doe
Some Important message here
-
July 2, 12.00 PM
From : John Doe
Some Important message here
CX Staff List
×
-
Adam Garrett (You)
Project Manager, Melbourne
-
AR
Arul Prasad
Site Engineer, Melbourne
-
AR
Arun Yogeswar
Site Engineer, Melbourne
-
DI
Dinesh Nair
Site Engineer, Melbourne
-
BL
Bruce Lee
Site Engineer, Melbourne
-
BA
Baba Ramdev
Site Engineer, Melbourne
-
TC
Tom Cruise
Site Engineer, Melbourne
-
AA
Arul Cruise
Site Engineer, Melbourne
Call History
| Queue | Date/Time | Agent Name | Customer Name/Number | Duration | Wrap-up |
|---|---|---|---|---|---|
|
Tech Support |
Jan 12, 2024 9:35 PM |
Baba Ramdev |
John Carter |
00:13:02 |
Level 1 - Post Sales |
|
Sales Support |
Jan 13, 2024 9:35 PM |
Mohan Surya |
Arun Yogeshwar |
00:13:02 |
Level 2 - Regarding Budget |
|
Installation support |
Jan 12, 2024 9:35 PM |
Baba Ramdev |
John Carter |
00:13:02 |
Level 1 - Post Sales |
|
Tech Support |
Jan 13, 2024 9:35 PM |
Mohan Surya |
Arun Yogeshwar |
00:13:02 |
Level 2 - Regarding Budget |
|
Installation support |
Jan 12, 2024 9:35 PM |
Baba Ramdev |
John Carter |
00:13:02 |
Level 3 - Pre Sales |
Call Details
John Carter | Gegosoft
+91 9876554321
-
Call Type
Inbound
-
Queue
IMAP
-
Date/Time
Jan 12, 2024 9:35 PM
-
Agent Name
Baba Ramdev
-
Customer Name
John Carter
-
Customer Number
+91 9876554321
-
Duration
00:13:02
-
Wrap-up
Level 1 - Post Sales
| Data | Value | |
|---|---|---|
| Some Data Key | Some value will come here as paragraph text | |
| Some Data Key | Some value will come here as paragraph text | |
| Some Data Key | Some value will come here as paragraph text | |
| Some Data Key | Some value will come here as paragraph text | |
| Some Data Key | Some value will come here as paragraph text | |
-
Level 1 Code
Pre-Sales
-
Level 2 Code
Regarding Quote
-
Level 3 Code
Post Sales
-
Call Notes
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
