Notification Settings
Global Preferences
SMS
Teams
Quiet hours
Critical alerts may bypass quiet hours.
Module Overrides
Dashboard
| Sub-Module | Teams | SMS | ||
|---|---|---|---|---|
| New Dashboard | ||||
| Clone | ||||
| Share Dashboard | ||||
| Delete Dashboard | ||||
| Update Dashboard |
EX
| Sub-Module | Action | Teams | SMS | ||
|---|---|---|---|---|---|
| Conversation | New | ||||
| New | |||||
| Files |
Add | ||||
|
Delete | |||||
|
Update | |||||
| Notes |
Add | ||||
|
Delete | |||||
|
Update | |||||
|
Shared | |||||
| Task |
New | ||||
|
Delete | |||||
|
Add | |||||
|
Assigned | |||||
|
Reminder | |||||
|
Completed | |||||
|
In Complete - exceed the schedule date | |||||
|
Schedule changes | |||||
| Ticket |
Add | ||||
|
Completed | |||||
| Room |
Add Member | ||||
|
Delete member | |||||
|
New Room Created | |||||
|
Deleted Room | |||||
|
Edit Room Info |
Helpdesk
| Sub-Module | Action | Teams | SMS | ||
|---|---|---|---|---|---|
| Settings |
Add | ||||
|
Modified | |||||
|
Delete | |||||
| MyTicket |
Assigned to me | ||||
|
Closed | |||||
|
New Comments/Email addeded | |||||
|
Update Ticket Info | |||||
| Unassigned Ticket |
New | ||||
|
Assigned to others | |||||
|
Deleted | |||||
|
Exceed SLA | |||||
| Contract |
Publish | ||||
|
Edit & Rephublish | |||||
|
Delete | |||||
|
Exceed End Date | |||||
|
Reminder - End Date |
MyWorkSpace
| Sub-Module | Action | Teams | SMS | ||
|---|---|---|---|---|---|
|
New | |||||
|
Assigned | |||||
|
Completed | |||||
| Chat |
New | ||||
|
Assigned | |||||
|
Completed | |||||
| MyTask | Reminder |
Contacts
| Sub-Module | Action | Teams | SMS | ||
|---|---|---|---|---|---|
| Organization |
New | ||||
|
Edit | |||||
|
Delete | |||||
|
Update Contact | |||||
|
Delete Contact | |||||
|
Add Contact | |||||
| Settings |
Add | ||||
|
Edit | |||||
|
Delete |
Call Log
| Sub-Module | Action | Teams | SMS | ||
|---|---|---|---|---|---|
| Calls |
Incomming | ||||
|
Outgoing | |||||
|
Missed |
Settings
| Sub-Module | Action | Teams | SMS | ||
|---|---|---|---|---|---|
| User |
Add User | ||||
|
Delete User | |||||
|
Update User | |||||
|
Reset Password | |||||
|
Change Group | |||||
|
Change Status | |||||
|
Login Details - Last login | |||||
| Customer |
Add | ||||
|
Delete | |||||
| User Role |
New | ||||
|
Modified | |||||
|
Delete | |||||
| Groups |
New | ||||
|
Modified | |||||
|
Delete | |||||
|
Add User | |||||
|
Delete User | |||||
|
Add Role | |||||
|
Modified Role | |||||
|
Remove Role | |||||
| Company |
Company settings Modified | ||||
|
New Domain Addeded | |||||
| System Emails | Any Modification | ||||
| Room Categories |
Add | ||||
|
Modified | |||||
|
Delete | |||||
| Room Management |
Delete | ||||
|
Change Room Owner | |||||
|
Add Member | |||||
| Contact Point |
Add | ||||
|
Edit | |||||
|
Delete | |||||
| Business Hours |
Add | ||||
|
Delete | |||||
|
Modified | |||||
| Quick Response |
Add | ||||
|
Modify | |||||
|
Delete | |||||
| Answer Group |
Add | ||||
|
Delete | |||||
|
Assign Users | |||||
| Holiday List |
Add | ||||
|
Modify | |||||
|
Delete | |||||
| Email Template |
Add | ||||
|
Modify | |||||
|
Delete | |||||
| Email Address |
Add | ||||
|
Modify | |||||
|
Delete |
Notifications
You have 2 unread notifications
Today
-
Oliver Queen added you to group conversation with Lisa Thompson and Mark Taylor.
11:25 AM
-
Your meeting with Steve Waugh is scheduled to start in 10 Minutes.Meeting ID : XXX-YYY-DD01
11:20 AM
-
Brett Lee Shared you a file InstallGuide_2019.pdf
10:55 AM
-
Brett Lee Shared you a file DesignGuide.pdf
10:55 AM
Yesterday
-
Lisa Thompson shared a new file MeetingMinutes.txt
5:05 PM
-
You are invited for Meeting ID : XXX-YYY-BBBB
5:02 PM
-
Meeting ID : XXX-YYY-AAAA completed
5:00 PM
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