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Service Catalog
Name | Type | Coverage Hours | SLA | |
---|---|---|---|---|
HR Services | Helpdesk/Service desk | 365 Days | Standard | |
IT Services | Moves, Adds & Changes | 24x5 - All Week Days - Inculding Public Holidays | Hospital | |
Promotes Self-Services | Service Delivery Manager | 24x5 - All Week Days - Exclusing Public Hoildays | Callcenter | |
HR Services | Proactive Monitoring | 12x5 - All Week Days - Inculding Public Holidays | Extended Support | |
IT Services | Essential health check | 12x5 - All Week Days - Exclusing Public Hoildays | Standard |